Technical Support for Everyone

Have you ever experienced server downtime? If so, you know the pressure that builds as the losses mount each minute. The initial minutes are mostly money. But then you start to lose the true wealth – users and credibility.

While many providers push you to purchase expensive support plans, we treat all customers equally. Our technicians are available via live chat 24/7 to assist with any urgent or regular issues. The average response time is up to 15 seconds.

Starting new things can be challenging. So, once you register, a dedicated guide will assist you throughout your cloud journey. This expert will help you explore our user-friendly platform, introduce you to our diverse range of products, and address any questions.

Do you wonder how much this luxury will cost you? Absolutely nothing. Treat it as a personal bonus for making the wise decision to choose our services.

Would you guess the most common question our support team receives daily after the immediate initial response? "Are you a human being?". Sadly, this reflects how automation is taking over the support services sector.

Rather than implementing automation downstream, we expanded our support team. Each customer question is assigned to a real support engineer who ensures fluent direct communication, addresses the customer's needs, and guides him through the technical process.

We believe the most proven way to avoid issues is  – to understand why they happen. In pursuit of ​​democratizing the cloud, we educate our customers as much as we help them solve issues.

We prioritize the support team's knowledge and ability to convey it to customers. We also have a large arsenal of skilled tech writers who ensure plenty of information lands on our website. So, feel free to ask for assistance or explore our knowledge base and technical documentation independently.